Frequently Asked Questions (FAQ). Terms & Conditions (T&Cs)

Free Delivery Explained.
Free delivery is offered to customers in Newbridge, Kildare and Dublin 24 only. A delivery charge of €6 applies to orders outside these areas. Free delivery applies to customers within a 6km radius of your child's school or sports club. If you live outside this radius, be smart and get your order delivered to a friend or family member to avail of free delivery. 

Free Returns Explained.
Our Free Returns service is offered to customers who want to change sizes. Simply email or send a WhatsApp message, contact details here with your order number and the garment you want to return. We will collect the unwanted size and deliver new size direct to your home, free of charge. Free returns does not apply to customers who want to return products for a refund.

What if I'm unhappy with a product? 

Firstly, a replacement product will be offered. If you're not happy to receive a replacement product we will offer a full refund within 10 days of product purchase.  Refunds are not issued for products on Sale, instead a credit code will be issued to the customer for the value of the product, which must be used within 3 months of issue. Please note all tags, labels, and packaging must remain on the garments to receive a refund. Refunds can take up to 10 days to arrive, depending on the customers bank. 

How do I get a Refund?
Contact customer services: help@schoolandsportswear.ie with; Order Number, Name, and reason for product being returned. You will be advised by email on how, and where, to return products (please check your inbox and spam folder for email replies!). Customers seeking refunds will cover the full cost of postage & packaging, and all associated costs relating to the returned item(s). It is advised that returned items are sent using secure postage & tracking, as items that go missing in the post are not the responsibility of School & Sports Wear.

How do School & Sports Wear Share Profits with schools, communities, and sports clubs?

It's simple, You Shop and We Share. We share 10% of our profits from the sale of school uniforms and sports wear. Every item purchased results in a donation being made to your local school, sports club, or community. Money donated from School and Sports Wear is used to fund health, educational, social, or environmental projects that have a positive impact on the local community. Spread the good news to your friends and neighbours. The more people who shop with us, the greater our investment. 

Is there a Shop I can visit?
There is no physical shop. All products are ordered online through our website. We are an E-Commerce business, meaning all sales are done through our SHOP. Did you know that over 70% of shopping now takes place online. Retail is rapidly changing with far less 'bricks & mortar' shops.

How  long will it take for my order to arrive?
Orders may take up to 5 working days to arrive. Significant delivery delays have occurred recently due to the Covid-19 pandemic and Brexit. We will contact you prior to delivery to arrange a time and day that suits you.  

How can I trust the online payment section on the website, is it secure?
The simple answer is Yes. Online transactions use Stripe for taking payments. Stripe is one of the worlds largest online payment platforms. Companies such as Oxfam, Under Armour, and Deliveroo use Stripe for online payments. 

GDPR (General Data Protection Regulations)
No data will be shared with third parties. We are fully compliant with GDPR regulations in Ireland

Any questions or feedback please get in contact:
Contact a member of staff